1. What types of clothing does your brand specialize in?

Our brand specializes in men's clothing, offering a wide range of sophisticated and stylish options.

2. What are your best-selling products?

Some of our best-selling products include our premium polo shirts, such as the Black Polo Shirt, Light Blue Polo Shirt, and Lime Polo Shirt.

3. How can I request a return?

To request a return, please contact us at paro.eshop@gmail.com. Make sure to provide your order details and reason for the return. Please note that returns will need to be sent to the following address: Bulgaria, Smolyan, str. Nataliq 2, postal code: 4700.

4. What is your return policy?

We have a 30-day return policy. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.

5. Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Do you accept returns on sale items or gift cards?

Unfortunately, we cannot accept returns on sale items or gift cards.

7. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

8. Is there a cooling off period for European Union customers?

Yes, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Please refer to our refund policy for more information.

9. How long does it take to receive a refund?

We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well.

10. What if I haven't received my refund after 15 business days?

If more than 15 business days have passed since we've approved your return and you haven't received your refund, please contact us at paro.eshop@gmail.com.